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markus guggenbühler

Entrepreneur | Founder | CEO | Board Member

Awarded as #TOP CIO Switzerland in 2020 by Confare in collaboration with EY
Awarded as one of the "Top 10 CIO of the Decade 2020" by Confare in collaboration with EY

After his career across all levels and all areas of IT, digitalization and supply chain, Markus founded kairos Consulting Partners Gmbh in 2020 as a consulting company in these areas.

In addition to his role as founder and CEO of kairos Consulting Partners, Markus is co-owner and board member of FRISTA Retail AG ( ), a nearshore service center for IT and back office services.

Markus is a certified board member of the Swiss Board School / University of St. Gallen.

14 years on executive boards of both listed and family-run market leaders. As CIO&COO responsible for the successful implementation of complex transformations of business models, IT platforms and organizations. Always focused on improving business models through the efficient use of digital processes.

Primarily in retail and wholesale - but also in production, distribution and services.

Concrete. Focused. Value-oriented. This is the credo of kairos Consulting Partners.


New Omnichannel Platform and IT organization transformation

  • Fundamental redefinition of the IT strategy. Transformation to a standard and cloud-based operating model

  • Definition and implementation of a new omnichannel platform

    • Evaluation and program initialization

    • New online platform (SAP Hybris)

    • ERP (MS Dynamics for Operations DFO 365 Cloud)

    • CRM (MS Dynamics for Operations DFO CRM Cloud)

    • POS (1700 POS systems, SW, HW, Payment)

    • M&A transaction

  • Change management for a comprehensive company-wide business transformation program

  • Implementation of a new loyalty program with full backend integration in the cloud

  • Successful transfer of the office infrastructure to the Office365 cloud environment

multiformat-retail GROUP



  • Key responsibility for a comprehensive and successful company-wide digitization and transformation program

  • Definition and implementation of the group-wide IT strategy and the IT governance board

  • Results:

    • Successful implementation of POS backend on SAP ERP 6.0. Takeover of the project in a crisis situation. Reorganization and successful completion parallel to a group-wide turnaround program

    • Implementation of the core ERP system and supply chain system on SAP ERP 6.0

    • Development of digital services at POS. Basis for rollout of innovative e-services at the POS (money transfer, customer services, logistics services)

    • Group-wide consolidation and outsourcing of the infrastructure to external service providers. Transformation of the governance model.
      Renewal of all POS systems in 3,900 POS in CH, DE, LUX, AT


  • Successful consolidation of 18 different logistics platforms on 2 standard platforms


FMCg distribution

  • Evaluation and transformation IT platforms of the B2B business unit new platform Microsoft Dynamics AX in CH, AT, DK, NOR, FIN

textile logistics network

(SWITZERLAND, the Netherlands)

  • Implementation of a group-wide logistics platform for textile and fashion services




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